Privacy Policy

1. Roles and Application (Hybrid B2C and B2B Model)

Our platform operates under two usage models:

• Individual Candidates (B2C): If you use and pay for the Service as an individual, we act as the Data Controller of your personal information.
• Organizations and Partners (B2B): If you use the Service through access provided by an organization (employer, educational institution, or white-label portal), the organization remains the Data Controller, and we act as a Data Processor.

2. 4-Step User Journey and Data Collected

To provide you with the Service, we only collect the information necessary at each step of the process:

• Step 1: Profile and Import — Profile Information: First Name, Last Name, Email (pre-filled/non-editable if applicable), Phone, City, Country (selection), LinkedIn profile URL, as well as the target Job Title associated with the official National Occupational Classification (NOC) code.
• Step 1: Profile and Import — Existing Document: Uploaded file of your existing resume (PDF format accepted, maximum size 5 MB).
• Step 1: Profile and Import — Language Selection: Desired language for your resume generation (French or English).
• Step 1: Profile and Import — Mandatory Consents: Explicit validation via checkboxes accepting the Privacy Policy and confirming the accuracy of the data.
• Step 1: Profile and Import — Access Quota Management (Purpose of Processing): The email address entered is also processed by our system to track the number of logins associated with your profile. This tracking is strictly necessary to enforce our free access limit (maximum of two (2) analyses per email address) and to prevent misuse of our Service.
• Step 2: AI Analysis: Automated file loading, extraction of personal data and skills, career path optimization, and finalization of the resume draft.
• Step 3: Review and Customization — Preview and Editing: Display of the generated resume with the ability to edit its content. You can edit the text of each section, but section titles are standardized and non-editable (Profile, Achievements, Professional Experience, Education and Professional Development, Additional Information).
• Step 3: Review and Customization — AI Suggestions: Dynamic analysis providing recommendations (missing keywords, quantification of results, clarity improvement).
• Step 3: Review and Customization — Regeneration Option: Ability to generate a new version of the document.
• Step 4: Download and Session End — Export: Download the final document in PDF format (e.g., Lastname_Firstname_2026_Final.pdf).
• Step 4: Download and Session End — Translation Module: Option to instantly translate the generated resume into another language (English or French).

3. Strict Prohibition: Photos, Gender, and Non-Discrimination

To comply with Canadian standards of fairness and non-discrimination in hiring:

• Automated Filtering: Our system automatically excludes any visual elements (photograph, avatar) and any mention of the candidate's sex or gender from the layout of the generated resume.
• User Obligation: Users are strictly prohibited from adding photographs or content related to sex, gender, or any other sensitive data during the initial upload or review phase.

4. Data Accuracy, AI, and Limitation of Liability

• Condensation and Standard Formatting: To adhere to Canadian recruiting standards that favour concise resumes (targeting a maximum of 2 pages), our AI prioritizes extracting and formatting your four (4) most recent professional experiences and your four (4) most recent educational qualifications. You can add or delete content during the review step. Please note, however, that manually adding information may cause the resume to exceed the 2-page limit.
• Obligation of Truthfulness: The user commits to and guarantees that all personal information, degrees, experiences, and achievements provided on the platform are strictly accurate and truthful.
• AI Disclaimer: Optimization suggestions and automated writing are provided as IT assistance. It is the sole and mandatory responsibility of the user to review, verify the accuracy of the data, and correct the final document before downloading and transmitting it to an employer or a third party. Our organization disclaims all liability for errors or omissions.

5. Retention Period, Persistence, and Automated Purge

• "Delete Immediately" Option (Step 4): If the user checks the "Delete my data immediately upon leaving the platform" box, all files, profile data, and generated resumes are permanently destroyed as soon as the session is closed.
• Return to the Platform (Less than 7 calendar days): If immediate deletion was not requested, the last uploaded document and the profile data are retained and accessible at the Profile and Import step for up to 7 calendar days to facilitate subsequent modifications by the candidate.
• Definitive Automated Purge: After 7 calendar days, all imported files, drafts, and generated resumes are automatically and permanently deleted from the servers. No backup copies are kept.
• Billing Metadata (B2C / B2B): Transaction proofs, invoices, receipts, and bank transfer information are kept for six (6) years to comply with the legal tax obligations of government institutions.

6. Security, Hosting in Canada, and Payment Methods

• Data Sovereignty in Canada: All personal data and generated documents are hosted exclusively on secure servers located in Canada. They are not subject to any foreign extraterritorial legislation (including the US Cloud Act).
• Candidate Payments (B2C): Processed completely securely by our PCI-DSS certified third-party processors (e.g., Stripe or Helcim). No sensitive banking data (card number, CVV) is stored on our servers.
• Organization Payments (B2B): Payments for white-label or multi-tenant licenses are made via institutional bank transfer or through secure payments via our PCI-DSS-certified third-party processors (e.g., Stripe or Helcim). No sensitive banking data (card number, CVV) is stored on our servers. The associated financial administrative data is kept in a restricted secure environment.

7. Your Rights and Contact Information

In accordance with Canadian legislation, you have the right to access, rectify, withdraw your consent, and delete your personal information.

For any questions or to exercise your rights, you can contact our Privacy Officer:

Data Protection Officer: Patrick Lacroix

Organization: 12 services-conseils inc. (12sc)

Email: team@cvbuilder.ca / info@12sc.ca